**Check-in Experience:** Sara at check-in was knowledgeable about the property, but unfortunately, my experience was disappointing right from the start. Although I arrived at 3 PM (a standard check-in time), my room was not ready. Several issues stood out: the phone wasn’t working, there was no coffee setup, tissues were missing, and the balcony was not properly cleaned. While I could overlook these smaller issues, what truly frustrated me was the lack of attention to my special request for birthday arrangements, which I had made well in advance. Despite the delay in check-in, the setup was not completed as promised. I was given the option to wait longer for the room to be fully prepared or to check in immediately. I opted for the special setup between 6 and 8 PM, but nothing happened, ruining my plans entirely. When housekeeping finally arrived, it was already too late, and I had to refuse the service. **Service Issues:** Throughout my stay, housekeeping was slow and inconsistent. Upon checking in, several items were missing, and when I called to request them, it took over an hour just to receive coffee. Additionally, the room phone wasn’t working, so I had to use the bathroom phone to contact staff. Hassan at the reception provided not satisfied service and lacked flexibility. When my wife approached him in the evening to request a one-hour late checkout, he was free but refused to assist her, simply stating that we should check with the morning staff. His response was dismissive and unprofessional. The next day, I had to address the issue myself, and again, Hassan was uncooperative and tense. He only agreed to a late checkout after his colleague, Hamdy, approved it for another guest, making it feel like a reluctant gesture rather than genuine service. This encounter left a very negative impression, and we decided to leave the property rather than extend our stay for an additional night. **Check-out Experience:** Hamdy, on the other hand, was exceptional. He was courteous, attentive, and took the time to listen to my concerns. He sincerely apologized for the inconveniences, which was a relief after the poor service I had experienced earlier. **Overall Impression:** The hotel facilities are excellent, but the service spirit needs significant improvement, especially considering the premium prices. The staff's approach did not match the level of hospitality expected for such a high-end property.

Thank you for a fabulous stay. The facilities were amazing and kept very well. The staff were super helpful and couldn’t do enough for us. Special thank you to Rohit on reception and Girlie and Aya in the spa who were amazing

Hello, I would like to thank each one of the staff in Fujairah Rotana for their wonderful gesture towards the guest. Right from the Reception Rohit and Marzauk, Ina at the Spa, Reservation AgentsTanatswa for arranging a cake and Birthday decor on the bed for my son Birthday which we celebrated in the property. Also i would like to thank the staff from the water sports section. They were really kind and suppotive. Thanks to the pool bar staff for their non stop serving of the drinks to the Guest. Thanks to Sumon at the concierge and bellboy.

very nice beach holidays and great support with Nicolas & Leo, thank you very much for this wonderful stay

I had a wonderful stay at the Rotana Beach Hotel! The front desk staff, especially Hassan, made us feel very welcome from the moment we arrived. The service throughout our stay was excellent. Deepu, our waiter, provided exceptional service during meals, and the call operator was always prompt and helpful. Housekeeping did a fantastic job keeping our room clean, and the ball boys were always quick to assist. The Kids Club attendant, Shu, did a fantastic job keeping the little ones entertained and happy. The hotel offers a stunning view, and the food was really good. Just a couple of small suggestions: the service at the lobby restaurant could be a bit faster, and adding nuts to the breakfast menu would be a nice touch. Overall, a great experience—I highly recommend Rotana Beach Hotel!

Very well located property to access the beach from the hotel. Large pool to accommodate swimmers and non swimmers alike. Multilingual hotel staff that guides you well for all amenities available. Hassan from FO was very helpful and another staff in buffet outlet I already knew from another rotana property made sure we had everything we need.

Fujairah is the best place for Beach vacation, Rotana is the best resort in Fujairah. Ocean is beautiful, warm and tender

A wonderful hotel where the absolute comfort of the guests is realized on the highest level being the main aim of each staff member. This is not super-luxury comfort, but a very pleasant home comfort with all the necessary amenities you may need. This is a place where you feel you have been taken good care of long before you arrive at the hotel. They thought over what you would need and how it would be more convenient for you to relax here. Personal care surrounds the guest everywhere and in everything. Exceptionally friendly and executive staff. The hotel has a magnificent tropical garden. I think this garden in such an arid place can be regarded an art itself. And what stunning views of the mountain are from the hotel! Great beach, soft sandy entrance to the sea. Very pleasant sea for swimming. The rooms have surprisingly comfortable bed mattresses. It rarely happens that sleeping in a hotel is so comfortable. Loved the spa at the hotel, the massages were great! I would really like to come here many more times. I'll come back as if to my home, honestly.

It's whas great: roomService, foods, bars, music, sea. Special thanks 4 Shanuka Hassan, Mar Lonk and all hotel's staff! Hope and wating to see you next year!

We spent a week at the Fujairah rotana hotel. Unforgettable vacation! Beautiful, clean ocean. Cozy room with daily cleaning. Delicious food in the main restaurant Mozaique, thanks to the chefs! A beautiful area, with a huge variety of flowers and trees. Polite hotel staff. Thank you for a wonderful vacation!